How to Start Our Cooperation
Our small step toward a customer-centric approach
Problem #1: A slow initiative
Bad practices
Extra hours and days are wasted just to secure the first response, arrange a call, or receive a proposal, thereby delaying the project's commencement.
Our approach: Eliminating time wastage
At Xenon Apps, we've established and rigorously adhere to a communication protocol with prospects that outlines strict guidelines for the initial response time. Additionally, we employ a rule-based algorithm to efficiently allocate incoming requests to our sales team, ensuring prompt scheduling of the first call.
Problem #2: Lack of result-oriented approach
Bad practices
Some app developers adopt a "tell-us-what-to-do" approach, expecting clients to arrive with a clear understanding of their needs and improvements.
Our approach: Addressing expectation gaps
At Xenon Apps, we recognize that business professionals focus on metrics like profit, costs, productivity, efficiency, and other key indicators of business success. It's our responsibility to comprehend the potential and limitations of digital technologies.
Even before project commencement, we delve into our client's pain points or objectives and propose tailored solutions to address them.
Contact us
We have numerous contact options so you can reach us in the way that suits you best.
Live Chat
For quick clarification or more information about our services, our live chat is the ideal choice. Our agents typically respond within seconds.
Reach us at info@xenonapps.com or use any contact button on our website to open a request form. Response times may vary from 1–2 hours to 1 business day, depending on the queue.
Phone
For a quick response, contact us at 1 305 413 5788.
Our systematic guide to the process
From first contact to project kickoff, we follow a clear, transparent path.
Introductory Call
Before our first contact, our sales representatives gather publicly available information about your company to tailor the conversation to your needs. During the call, we delve into your situation, actively asking questions to uncover hidden challenges and identify additional opportunities.
Proposal
We create structured proposals customized to your unique circumstances. Our proposals are free and provide a comprehensive overview of our services or solutions, including a summary, scope of work, team composition, cost breakdown, project timelines, risk assessment, mitigation strategy, and a focus on business value.
NDA (Non-Disclosure Agreement)
We prioritize trust and confidentiality. Depending on your legal requirements, we can sign an NDA before the introductory call or as part of the service contract.
Service Contract
This formalizes our mutual obligations and rights. For ongoing services like help desk or managed app development services, we also establish a service level agreement (SLA) defining the scope and metrics for assessing efficiency.
Team Assembly
You can trust us to build a project team, but if you prefer to assess competencies and soft skills individually, we can arrange interviews within 2–4 days. Once the team is approved, we're ready to kick off the project.