How long does the client onboarding process take?

The onboarding timeline varies by project size and complexity. Initial engagement through welcome and orientation typically takes 1–2 weeks. Documentation, planning, and communication setup may add another 1–2 weeks. We work with each client to define a realistic timeline that fits their project and launch goals.

What is included in the welcome and orientation package?

Our welcome package includes a welcome letter, contact details of key team members (project manager, technical lead, and support contacts), an overview of the company's goals and objectives, and access to our project collaboration tools. This is followed by an orientation meeting to introduce the client to our team and key processes.

How do you handle change requests during a project?

We follow a structured change management process. All change requests are documented, assessed for impact on scope, timeline, and budget, and then approved (or adjusted) in collaboration with the client. This keeps the project on track while allowing flexibility when requirements evolve.

What kind of post-implementation support do you offer?

We offer post-implementation support to address any issues, questions, or enhancements after delivery. This includes bug fixes, minor updates, training, and technical support as agreed in the project contract. We aim to ensure a smooth handover and long-term success of your app or solution.

How do you ensure deliverables meet our expectations?

We use acceptance testing and quality assurance at key stages. Deliverables are reviewed against the agreed-upon criteria, and we work with you through formal acceptance testing before project closure. Feedback gathering and lessons-learned sessions help us continuously improve and align with your expectations.

Client Onboarding Process

Client onboarding is a crucial process that sets the foundation for a successful client-provider relationship. It involves welcoming and orienting new clients to your company's practices, methodologies, and project-specific details.

Here's our comprehensive process:

Initial Engagement

The process begins when a potential client reaches out to our company.

Assessing the Client's Needs

Understanding the client's requirements, objectives, and project strategies during the initial discussions.

Pre-sales Discussions

In the pre-sales phase, our formulated proposal serves as a clear roadmap for both the client and the development team, ensuring alignment on project objectives. Upon the client's acknowledgment, our next critical step is the drafting of a legal contract.

Welcome and Orientation

A welcoming package that includes a welcome letter, contact details of key team members, and an overview of the company's goals and objectives. This is followed by an orientation meeting with the client to introduce them to our team and key processes.

Documentation and Planning

A detailed project plan that outlines milestones, tasks, dependencies, and timeframes.

Communication and Reporting

Establishing a clear communication plan that defines the frequency and mode of communication between our team and the client.

Project Execution

Development and delivery of the project according to the agreed plan and milestones.

Testing and Quality Assurance

The performance indicators are evaluated through testing and quality assurance processes to ensure the end product exceeds client expectations.

Change Management

Implement a process for handling change requests from the client, ensuring that they are documented, assessed, and approved as needed.

Delivery and Acceptance

Provide the client with the completed project or project milestones for review.

Acceptance Testing

This is to ensure the deliverables meet the agreed-upon criteria.

Post-Implementation Support

Offering post-implementation support to address any issues or questions the client may have.

Feedback Gathering

Seeking feedback from the client to continually improve our processes and services.

Relationship Management

Ensuring a strong client-provider relationship, addressing concerns, and exploring future opportunities.

Closure and Evaluation

Formally closing the project and conducting a lessons-learned session to identify areas for improvement.

Ongoing Engagement

Continue to engage with the client, explore additional projects, and build a long-term partnership.